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Water Connections
Sewer Connections
Prepaid Metering System
Tariffs
Building Permits

 

New Water Connections

 
  New connection


Step 1
a) Visit any of the customer care offices of WASCO in Lesotho and inform them about your wish to make a new water connection.

b) The staff at the customer care offices will establish whether the area you stay in is reticulated by asking you some questions, for example, whether your immediate neighbours have water connections.

Step 2
a) If your site is in a reticulated area, you will have to pay M50.00 in order for a survey to be done. The survey is done to establish the distance of your site from the main water pipe. The maximum distance allowed to draw water from the main water pipe is 150 meters.
 
b) If the survey indicates that your site is within 150 meters, a quotation will be prepared within two weeks and you will be informed to fetch it when it is ready.

Step 3
a) You will be expected to pay the quoted amount in order for a connection to be done. The customer has two options available to settle the quoted amount:

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Pay the whole amount in full and have a water connection within a month;

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Or pay a 50% deposit and settle the remaining amount in installments. The customer can choose to pay the amount in installments for a period ranging from one to twelve months. (A water connection is only made once the deposit has been paid in full). The customer also has to bring along a certified copy of his/her passport and a letter requesting to pay the balance in installments.


b) An amount of M75.00, refundable fee, is also paid in addition to the quoted amount. With this amount the customer is allocated an account number
.

 

  New tenant where a connection exists


Business

Step 1
a) Visit any of the offices of WASCO and inform them about your intention to occupy the premises for business purposes.

b) The staff will establish the status of the connection on the said premises, that is, account details such as whether the account is active, how much credit or debit is in the account, and who owns the account.

Step 2
a) You will be expected to do the following:

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Pay M100.00, refundable fee

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Produce a license of registration of the company

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Produce an allocation letter from the owner of the building if you are renting it.


Domestic
Step 1
a) Visit any of the offices of WASCO and inform them about your intention to occupy the premises for residential purposes.

b) The staff will establish the status of the connection on the said premises, that is, account details such as whether the account is active, how much credit or debit is in the account, and who owns the account.

Step 2
a) You will be expected do the following:

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Pay a refundable fee of M75.00 (the amount will be paid back to you when you disconnect your account).

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Produce a letter of allocation from the owner of the building if you are renting it.

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Produce a passport or a certified copy of your passport.

 
 Water and Sewerage Company - Lesotho

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