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New Sewer Connections

 
  New connection

Step 1
a) Visit any of the customer care offices of WASCO in Lesotho and inform them about your wish to make a new sewer connection.
b) The staff at the customer care offices will establish whether the area you stay in is reticulated, that is, whether the area has a sewer network.

Step 2
a) If the area is reticulated you will have to pay M50.00 in order for a survey to be done. The survey is done to establish the distance of your site from the main sewer line. The maximum distance allowed to connect to a sewer line is 90 meters.
b) If the survey indicates that your site is within 90 meters, a quotation will be prepared within two weeks and you will be informed to fetch it when it is ready.

Step 3
a) You will be expected to pay the quoted amount in order for a connection to be done. The customer has two options to settle the quoted amount:

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Pay the whole amount in full and have a sewer connection within a month;

Or pay a 50% deposit and settle the remaining amount in installments. The customer can choose to pay the amount in installments for a period ranging from one to six months. (A sewer connection is only made once the deposit has been paid in full). The customer also has to bring along a certified copy of his/her passport and a letter requesting to pay the balance in installments.


Step 4
a) Once a sewer connection is made you will charged for this service. Sewer service fee is charged as 85 % of the total household water usage.
 

  Removal of sewerage
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Septic tank

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The customer visits any of the offices of WASCO and makes a request for their VIP Latrine to be emptied.

The customer pays M350.00 for every load they wish to be emptied (a truck carries a tank that can empty one load).

A truck empties the septic tank within three weeks from the date of payment.

The service is strictly on a ‘First come-First serve Basis'.


 

VIP Latrine

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The customer visits any of the offices of WASCO and makes a request for their VIP Latrine to be emptied.

The customer pays M350.00 at private households and M500.00 at residential Flats, respectively, for every load they wish to be emptied (a truck carries a tank that can empty one load).

The payment includes the service of removing any unwanted matter in the latrine that might hinder the emptying of waste. This process is always done prior to the activity of emptying the latrine.

A truck empties the VIP Latrine within three weeks from the date of payment.

The service is strictly on a "First come-First serve Basis'.

 

Dear Customers please note that WASCO provides emptying of VIP toilets and septic tanks at district level only. Customers in Maseru are advised to contact private service providers to empty their VIP toilets and septic tanks. 

 
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