Strategic Themes
Theme A: Strengthen Governance and Organisational Capacity
Building strong leadership, empowered employees, and effective governance systems.
Theme B: Enhance Service Delivery and Infrastructure
Improving water and sanitation services through reliable infrastructure and operational excellence.
Theme C: Strengthen Customer and Stakeholder Engagement
Building lasting relationships through collaboration, participation, and quality service.
Theme D: Ensure Financial Sustainability
Maintaining a financially resilient organisation that supports long-term growth and service delivery.
Strategic Objectives
Theme A: Strengthen Governance and Organisational Capacity
- A1. Strengthen Leadership
- A2. Develop a Motivated and Competent Workforce
- A3. Foster a High-Performance Culture
- A4. Implement an Effective Integrated Management System (IMS)
- A5. Strengthen Policies and Governance Frameworks
Theme B: Enhance Service Delivery and Infrastructure
- B1. Strengthen Project Management
- B2. Modernise Water and Sewerage Infrastructure
- B3. Improve Operational Efficiency
- B4. Expand Water and Sewerage Service Coverage
- B5. Ensure Regulatory Compliance
Theme C: Strengthen Customer and Stakeholder Engagement
- C1. Enhance Customer Engagement and Participation
- C2. Strengthen Strategic Partnerships
- C3. Improve Customer and Stakeholder Satisfaction
- C4. Build a Trusted Corporate Reputation
Theme D: Ensure Financial Sustainability
- D1. Strengthen the Financial Model
- D2. Improve Financial Performance
- D3. Strengthen Cash Flow Management
- D4. Ensure Long-Term Financial Sustainability
