Themes and Objectives

(Themes) Four Strategic Themes

Theme A: Strengthen Governance and Capacity
Theme B: Improve Service and Supply
Theme C: Optimise Customer and Partner Collaboration
Theme D: Ensure Financial Sustainability

(Objectives) Strategic Objectives

Theme A: Strengthen Governance and Capacity

A1. Strong Leadership
A2. Motivated and Competent Employees
A3. High Performance Culture- Teams
A4. Functional Integrated IMS
A5. Clear and Enforced Policies and Procedures

Theme B: Improve Service and Supply

B1. Good Project Management
B2. Improved Water and Sewerage Infrastructure
B3. Improved Operational Efficiency
B4. Increased Water and Sewerage Service Coverage
B5. Adherence to Regulatory Requirements

Theme C: Optimise Customer and Partner Collaboration

C1. Good Customer Relations and Participation
C2. Good Partner Collaboration and Integration
C3. Customer and Partner Satisfaction
C4. Good Reputation and Image

Theme D: Ensure Financial Sustainability

D1. Improved Financial Model
D2. Improved Profitability
D3. Improved Cash Flow
D4. Improved Sustainability