Distribution Network Maintenance

Distribution Network

WASCO’s water distribution network is a system of infrastructure designed to collect, treat, store, and distribute safe drinking water from its source to homes, businesses, and institutions across our service areas.

Our distribution network is designed to:

  1. Maintain the quality and safety of drinking water throughout the distribution system.
  2. Deliver an adequate and reliable water supply at sufficient pressure to all customers.
  3. Provide the required water supply to support firefighting services where applicable.
  4. Ensure distribution pipelines are installed in accordance with engineering standards and safely separated from sewer infrastructure.
  5. Minimise water losses by maintaining a secure, well-managed, and leak-resistant network.

Most distribution pipelines are installed underground, typically beneath road reserves, with their layout following the road network. Although the pipelines are not visible, surface fittings such as valves and hydrants provide access for operation, maintenance, and emergency response.

Non-Revenue Water

Non-Revenue Water (NRW) refers to water that is produced but does not generate revenue due to physical losses, leaks, theft, or metering inaccuracies.

WASCO continues to make steady progress in reducing Non-Revenue Water through targeted pipe replacement programmes, improved network maintenance, and ongoing infrastructure upgrades. These initiatives have contributed to a gradual reduction in water losses and improved overall network performance.

Pipeline Maintenance

WASCO is committed to maintaining a reliable water distribution network by promptly repairing pipeline bursts and leaks reported by customers or identified through routine inspections.

In addition to reactive maintenance, WASCO employs specialised leak detection teams that regularly inspect the water network to identify hidden leaks and minimise water losses. To improve the efficiency of these efforts, the Company is progressively dividing the distribution network into hydraulically discrete zones known as District Metered Areas (DMAs).

Each DMA is designed to have a controlled water inflow, which is continuously measured and monitored. By comparing the volume of water entering a DMA with the volume of billed consumption, WASCO can accurately identify areas with high water losses and prioritise maintenance activities.

Benefits of District Metered Areas (DMAs)

  • Reduce Non-Revenue Water (NRW) by accurately measuring water losses within each zone.
  • Identify physical and commercial losses through continuous flow and pressure monitoring.
  • Prioritise leak detection and pipeline maintenance in areas with the highest water losses.
  • Detect new leaks and pipe bursts quickly, reducing response times from months to days—or even hours.
  • Improve the detection of illegal connections and water theft, enabling timely corrective action.

Through proactive maintenance, advanced monitoring technologies, and continuous network improvements, WASCO is working to enhance service reliability, conserve water resources, and provide better service to its customers.

Reservoirs & Service Areas

Reservoir A

Storage Capacity: 1,750 m³
  • Matsoa-tlareng

Reservoir B

Storage Capacity: 610 m³
  • Old Europa
  • New Europa
  • Reservoir D & E
  • Ratjomose
  • Thetsane Industrial Area
  • Part of Hoohlo

Reservoir C1

Storage Capacity: 550 m³
  • Maseru West
  • Hoohlo
  • Maseru Industrial Area
  • Florida
  • Arrival Centre
  • Maseru Bridge

Reservoir CII

Storage Capacity: 2,130 m³
  • Reservoir D & E
  • Maseru CBD
  • Old Europa
  • Central Prison
  • Prison Garden
  • Polo Ground
  • Happy Villa

Reservoir D

Storage Capacity: 1,360 m³
  • Police Europa
  • White City
  • Maseru West
  • Katlehong
  • Hillsview
  • PTC & Race Course
  • Borokhoaneng
  • Lower Thetsane
  • Thetsane Industrial Area
  • Phase II Thetsane
  • Tsolo
  • Thamae
  • Bots’abelo
  • Qoaling
  • Cathedral Area
  • Tsautse
  • Seoli
  • Loretto

Reservoir E

Storage Capacity: 4,000 m³
  • Maseru South
  • Motimposo
  • Ts’enola
  • Ts’iu
  • Bots’abelo
  • Cathedral Area
  • Thabong
  • Lower Seoli
  • Lithabaneng

Treatment Storage

Storage Capacity: 13,700 m³
  • Sea Point
  • Moshoeshoe II
  • Khubetsoana
  • Selakhapane
  • Mabote
  • Sekamaneng
  • Mohalalitoe
  • Stadium Area
  • Agricultural College

Reservoir F (Ratjomose)

Storage Capacity: 1,000 m³
  • Part of Thetsane Industrial Area

Reservoir Friebel

Storage Capacity: 90 m³
  • Friebel Estate

Reservoir H (Mabote)

Storage Capacity: 2,160 m³
  • Reservoir Area
  • Part of Naleli
  • Mabote
  • Khubetsoana

Reservoir Naleli 1

Storage Capacity: 2,500 m³
  • Naleli
  • Sekamaneng
  • Koalabata
  • Ts’osane
  • Motse-Mocha
  • Happy Villa

Reservoir M (Tsautse)

Storage Capacity: 120 m³
  • Tsautse

Reservoir L (Loretto)

Storage Capacity: 430 m³
  • Qoaling
  • Matala

Reservoir K (Lithabaneng)

Storage Capacity: 2,170 m³
  • Lithabaneng
  • Leqele
  • Abia
  • Lower Seoli
  • Makhoakhoeng